GUEST POLICY
A warm Welcome to Western Dreams Hotel Abuja. We are delighted to have you as our Guest, and our promise is to make your stay a pleasurable, relaxing and comfortable one.
The Management requests your co-operation in observing the following as an agreement between the guest and ” Western Dreams Hotel” (hereinafter called ‘Management’) under which rooms are permitted to be used by the guest(s):-
CHECK IN/CHECK OUT
Check in: 1:00 PM Check out: 12:00 NOON
LATE CHECKOUT
Subject to availability guests checking out after 12NOON will be charged a late checkout fee as follows:
Departure between check-out time and 6 pm will be charged at extra 50% of room rate.
Full rate would be charged after 6pm.
On failure of the guest to vacate the room on expiry or period the management shall have the right to remove the guest and his/her belongings from the room occupied by the Guest.
AGE REQUIREMENT AND IDENTIFICATION
Children checking in under the age of 18 must be accompanied by an adult.
- By law the Government requires a valid photo ID of all guest which must be presented at Check-In. Guest registration forms must be signed on arrival.
*It is not appropriate to leave children under the age of 10years of age without adult supervision in the hotel room or other areas on the hotel premises. Minors under 21 years, male or female are not allowed to stay at this hotel without being accompanied by their parent or guardians
CANCELLATION POLICY
No deposit refunds will be issued for room reservations canceled within 24 hours of the check-in date. A full refund applies only to cancellations made at least 24 hours in advance.
TARIFF & BILL SETTLEMENT
The tariff is for the room only. All applicable requested Meals and other services are available at an extra cost.
Bills must be settled immediately upon presentation, using acceptable means of payments. Please Ensure your account remains in Credit at all times during your stay.
Should a guest constantly harass our staff over unpaid bills and constant refusal to pay bills upon service delivery, management reserves a right to deny service to such guest.
INVOICE POLICY
Any issued invoice is valid only for services rendered and applies solely to the guest named on the booking. Proof of stay, including check-in and check-out, may be required for reimbursement claims. In the event of a cancellation or no-show, issued invoice becomes void, and a separate cancellation fee may be issued.
PAYMENT OPTIONS
The hotel does not offer cheque cashing services. We accept Cash, Instant Online Bank transfers, Visa and MasterCard via POS. For Guest holding International Visa and Mastercards we accept payments made through our online booking partners
AIRBNB
EXPEDIA
THIRD PARTY INTERNATIONAL PAYMENT PROCESSING AVAILABLE
CREDIT/DEBIT CARD & THIRD PARTY RESERVATIONS
Credit or Debit cards used for payment of accommodation charges must be in the name of the guest registered. Third party credit or Debit card payments are not permitted. An ID may be requested to prove ownership of card.
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. If a debit card was provided as payment, a cash refund will be provided for funds held in excess of the amount actually incurred and charged.
For Reservations made on third party websites like Expedia, Airbnb or any other partner website, an ID is required and must match same name used on the third party partner platform.
OCCUPANCY POLICY
Rollaway beds (cots) are not available at this property. Please ensure the room type selected has adequate bedding to accommodate all guests staying in the room. Our Bed is Queen sized and can only accommodate TWO Adults.
NOISE/DISTURBANCE
The hotel has a zero-tolerance policy for excessive noise or any activity that disturbs other guests/owners. Any disturbance may lead to using a guest’s security deposit for compensating other guests/owners, and/or eviction from the premises without a refund of charges.
Guest Are to observe nighttime peace and quiet, i.e. they are not to disturb the other guest accommodated in the hotel.
INTERNET ACCESS
Please note standard internet service is complimentary with room purchase and suitable for emailing and social networking. Please note that guestroom Wi-Fi is not meant for streaming large media files, watching movies or gaming.
PET
Pets are not permitted in the Hotel Premises.
POOL
Our unsupervised, outdoor pool facility is open seven days a week, year round, 7am-11pm. Children under the age of 16 are not permitted to use the pool without adult supervision.
DAMAGE POLICY
Non-compliance with any of the below policies may result in fees and/or eviction from the premises.
A guest will be charged at or after departure for repairs required to return a guest room to saleable condition if damage occurs to the room or fixtures during a stay.
- Keys
Hotels keys must be deposited at the reception desk whenever guest leaves the premises and at the time of check out. Lost keys and hotel key hangers will be subject to a charge.
- Smoke-Free rooms
For safety reasons and to protect and enhance our indoor air quality, contribute to the health and well-being of our guest and employees SMOKING IS PROHIBITED in Certain guest rooms and specific service areas. We do not allow smoking in a NON-Smoking Room if a violation occurs in a room the guest would be subjected to a non-refundable Cleaning fee.
Rooms are equipped with fire and smoke alarm for your safety.
- Stained bed linens
For Health Safety and Hygienic Reasons certain stains on the Bed Linens are not acceptable and as this also causes irreparable damage to our Linens, there is a charge for damages caused to our Bed Linens due to Certain Stains which its level of damage would be assessed by a supervisor on duty. Please treat our Beddings and Towels with utmost care there is a CHARGE for misuse.
- Please do not take away the guest items as souvenirs. Otherwise the charges will be added unto the hotel bill at Check-out.
- Guest Are obliged to pay for any loss or damage of hotel property caused by themselves, their friend or any person for whom they are responsible.
GUEST BELONGINGS
Guest must take good care of their belonging. The management will not be held responsible for any loss, stolen or damages incurred.
If any abandoned luggage or lost and find items are not claimed by the guest after a maximum storage period of 90 calendar days, the management has the right to dispose of his items
In the case of default in payment of dues by a guest, the management shall hold on to their luggage and belongings, and be entitled to detain the same and to sell or auction such property at any time without reference to the guest. The net sale proceeds will be appropriate towards the amount due by the guest without prejudice to the management’s rights to adopt such further recovery proceedings as my be required
PROHIBITED ITEMS
- No prohibited articles, flammable articles or commercial goods are allowed to be stored inside the room.
- No electric appliance or furniture is to be installed inside the room without the permission of the management.
- Cooking or any ignition is not allowed in the room. Preparation of food in guest rooms by any type of cooking appliances, barbeques, or burners is strictly prohibited.
- All electric appliances should be switched off and the windows should be closed when guest is out.
UNPERMITTED ACTS
- Washing of cloths is not allowed in the room, laundry is available in the hotel; ask the reception. Also hanging of cloths or other articles outside the window are not allowed.
- No changing of rooms or transfer of rooms is allowed without the permission of the front desk.
- Guest are held responsible for any damaged done to furniture/decoration or other facilities inside the room.
- No gambling of any kind or unlawful behavior is permitted.
MANAGEMENT RIGHTS
The management reserves for itself absolute right of admission to any person in the hotel premises and to request any guest to vacate his or her room at any moment without any previous notice and without assigning any reason whatsoever.
The guest shall be bound to vacate when requested to do so. In default, the management will be entitled to remove the luggage and belongings of the visitor from the room occupied by him or her-with three member committee in attendance and lock the room or rent the room to another guest.
This will only happen if the person(s) occupying room(s) are disturbing the peace or/ and safety of the hotel or other hotel guests.
EMERGENCY NUMBERS
For hospital information or ambulance please call the front desk.
FIRE SERVICE: – (+234) 08032003557
FCT POLICE:
We wish you a pleasant stay at Western Dreams Hotel and in the beautiful city of Abuja.
THE MANAGEMENT RESERVES THE RIGHT TO ALTER OR AMEND THE ABOVE POLICIES WITHOUT ANY NOTICE AS THIS WOULD BE UPDATED PERIODICALLY. IN CASE OF ANY QUERY, PLEASE CONTACT THE FRONT DESK.
Please note the management declines all responsibilities or liabilities for the theft of money valuables when staying at the hotel whatever the circumstances. Guest may use safety deposit facilities available in some rooms or accessed via the hotel reception. Please contact the hotel reception for further details.